Return Policy Overview:
- Return Window: Items can be returned within 30 days of delivery.
- No Restocking Fees: We do not charge any fees for returns.
- Refund Timeline: Refunds are processed within 7 days after approval.
- Return Shipping: Customers are responsible for the cost of return shipping.
Eligibility for Returns
To qualify for a return, the item must meet these conditions:
- It must be unused and in its original state.
- All tags, labels, and packaging should be intact.
- Returns will not be accepted for items damaged due to improper handling, misuse, or general wear and tear.
Returns requested after the 30-day period cannot be processed. To initiate a return, please contact us at info@chloe-mall.com.
Steps to Return an Item
- Get In Touch – Email info@chloe-mall.com with your order details, return reason, and any supporting photos if applicable. Unapproved returns will not be processed.
- Get Return Instructions – Once approved, we will send return instructions (return address included).
- Package & Ship the Item – Customers bear the return shipping cost. A tracked shipping method is recommended.
Refund Process
After verifying the returned item, refunds will be issued to the original payment method. Please allow up to 7 days for the refund to reflect in your account. You will receive an email notification once the refund is processed.
Important Notes:
- No restocking fees apply.
- Original shipping fees are non-refundable.
- Refund processing time may vary depending on your payment provider.
Exchanges
If you wish to exchange an item for a different variant (size, model, etc.), follow these steps:
- Email info@chloe-mall.com with your order details and exchange request.
- Once approved, return instructions will be provided.
- After receiving your return, we will process and dispatch the replacement.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@chloe-mall.com. We will try our best to accommodate your request, but if the order has already entered processing or shipping, cancellation is not possible. In such cases, you may return the item upon delivery following our return procedure.
Damaged or Incorrect Items
If you receive an item that is incorrect, defective, or damaged, we sincerely apologize for the inconvenience. Please follow these steps:
- Take clear photos showing the issue, including packaging if applicable.
- Email info@chloe-mall.com with your order number and images.
- Once verified, we will provide a suitable resolution, such as a replacement or refund.
We take such concerns seriously and aim to resolve them promptly.
For complete details, please refer to our Terms of Service.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: info@chloe-mall.com
Phone Number: +447418352762
Contact Form: Click Here
Business Information
Chloe's Mall is operated by Jensyr, a company registered in Netherlands.
Company Number: 87387336
DUNS Number: 494379547
Address:
W.M. Bekkerslaan 116, 3141 SN
Maassluis, Netherlands
